Shipping protection

Starting online returns is easy  

• Enter your email address and verification code to sign in. 
• Go to your order history, select the order and items you want to return or exchange, and follow the instructions, only 4 steps complete the returns request and submit. 
• Once your request is approved, you will get email update notifications with shipping guidelines.

What items are returnable? (eligible for returns) 

• 30-day return policy, which means you have 30 days after receiving your item to request a return. 
•  In unused and resellable items, or defective items. 
•  In the original packaging with all the tags intact. 
• You’ll also need the receipt or proof of purchase.  

What items and exceptions are non-refundable?  

• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
• Gift cards. 
• Discounted items (if applicable).  

Damage, loss, or theft issues  

• If the purchased product is faulty, reach out to us within 7 days of the delivery date. 
• If the purchased product is lost or theft, Please collect evidence and contact us immediately.  

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, we allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you. 

Refund solutions  

• Refund to original payment method.
• Refund to store gift card.
• Refund to your store discount.

How soon will I get my refund?  

• After your return has been processed, you will receive a refund notice from us and it will take an additional 1-3 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
• If you are a VIP customer, the refund is executed immediately after the return request is reviewed and approved.
• If more than 15 business days have passed since we’ve approved your return, please contact us at support@crystalstile.com.

What is the return policy for Buy with Prime Orders?

Some Buy with Prime orders are eligible for return. Click here to start the return process for Buy with Prime orders. For more information on the return policy for Buy with Prime orders, see About Our Returns Policies.